Past Incidents

COMPLETED: JULY/18/2025 - 5:43 AM EST

The server sh-cp2-mx.yyz2 maintenance has been completed, we are still monitoring it to ensure the stability of the server. Further assistance related to this, kindly reach us via our Livechat or phone support.

We appreciate your patience and cooperation.

We sincerely apologize for any inconvenience caused.

EMERGENCY MAINTENANCE: JULY/18/2025 - 05:30 AM EST

Server sh-cp2-mx.yyz2 is undergoing maintenance, so its services may be affected and become inaccessible. It's expected to be resolved anytime soon.

Further updates will be posted here. Any inquiries related to this, kindly reach us via LiveChat or Phone.

EMERGENCY MAINTENANCE: JULY/17/2025 - 02:00 AM EST

Server sh-cp15.yyz2 is undergoing maintenance, so its services may be affected and become inaccessible. It's expected to be resolved anytime soon.

Further updates will be posted here. Any inquiries related to this, kindly reach us via LiveChat or Phone.

INVESTIGATING: JULY 15//2025 - 10:25 PM EST

Our Server Health team is investigating performance issues affecting server sh-cp10.yyz2 involving MySQL (database server).

Our team is working diligently to rectify the issue. Rest assured, we will post updates as soon as possible.

We sincerely appreciate your patience and understanding.