All systems are operational

Past Incidents

23rd June 2022

Web Hosting HP213 - Emergency Maintenance

COMPLETED: June/23/2022 06:50 AM EST

The emergency maintenance has been completed, HP213 is operating normally again at this time.

We appreciate your patience and understanding during this task. If you encounter any issue, do not hesitate to contact us immediately.

EMERGENCY MAINTENANCE: June/23/2022 06:30 AM EST

HP213 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

22nd June 2022

Web Hosting Multiple Servers - Server Connectivity Issues

Fixed: 23/June/2022 7:20AM

Our System Admins have applied a working fix with our Network provider , access is restored to the affected servers.

We appreciate your patience and understanding during this task. If you encounter any issue, do not hesitate to contact us immediately.

UPDATE: 23/June/2022 6:20AM

Our System Admins are still working with our Network provider for a fix regarding the connectivity issues.

We will post updates as soon as they are made available.

We sincerely apologize for the inconvenience that this has caused.

Multiple servers (shared, reseller, and VPS) are experiencing some connectivity issues that may affect the ability of clients to access services/accounts on these servers.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Further updates will be posted here.

We sincerely apologize for the inconvenience.

Our System Admins are still working with our Network provider for a fix regarding the connectivity issues.

We will post updates as soon as they are made available.

We sincerely apologize for the inconvenience that this has caused.

Our System Admins are continuously working to rectify the issue with the network connectivity which affects multiple servers.

Further updates will be posted as soon as available.

We appreciate your patience and understanding.

Our System Admins are working together with our Network provider to be able to resolve the cause of the connectivity issue affecting multiple servers as soon as possible.

We will post further updates as soon as they are made available.

21st June 2022

Web Hosting HP310 - Intermittent connectivity issues

INVESTIGATING: June 21,2022 10:47 PM EST

Server HP310 is currently experiencing intermittent network connection issues. Our Server Health team is in contact with our datacenter and working to resolve this as quickly as possible.

We do apologize for any inconvenience and will post further updates here as available. Thank you for your patience.

The connection issues for server HP310 have been resolved and everything is operating as normal. Thank you again for your patience!

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.
Cloudflare issues

Fixed: 21 June/ 2022 4:20AM

The issue should be resolved at this time and everything should be back to normal. Please reach out in case you notice any problems.

Investigating: 21 June/ 2022 3:00AM

Cloudflare issues have been reported on their end, attempting to reach Cloudflare sites in impacted regions will observe 500 errors, as such all services connected are affected. The issue is being investigated by our Systems team along with CloudFlare and CloudLinux. We will be deploying a fix as soon as possible. We will update here once we have deployed a fix and everything's back to normal.

20th June 2022

HostPapa Dashboard Possible issue with domains renewal

Fixed: June 23, 2022 08:30 AM EST

Our System Admins were able to apply a fix to resolve the errors. We are monitoring the status of the domain renewals and making sure that everything has been sorted.

If you encounter any issue, do not hesitate to contact us immediately.

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IDENTIFIED: June 22, 2022 12:00 AM EST

Our System Admins were able to identify the cause of the issue and applied a fix to resolve the errors. We are monitoring the status of the domain renewals and making sure that everything has been sorted.

We will post further updates as they are made available.

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INVESTIGATING: June 21/2022 12:00AM

Our System Admins are still investigating the cause of the issue regarding automatic domain renewals.

If you receive notifications of a domain not being renewed although it is paid, please contact us via chat/phone or submit a support ticket.

We sincerely apologize for the inconvenience caused. We will post further updates once made available.

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INVESTIGATING: June 20/2022 2:00AM

We are experiencing technical difficulties renewing some domain registrations. This is closely monitored and our technicians are working to resolve the issue. If you receive notifications of a domain not being renewed although it is paid, please contact us via chat/phone or submit a support ticket