All systems are operational

Past Incidents

29th October 2021

Phone Support System Phone Systems Issue

FIXED: Oct/29/2021 03:25 PM EST

The phone lines are working normally again.

Thank you for your patience and understanding in this matter.


INVESTIGATING Oct/29/2021 03:00 PM EST

We have identified an issue with our voice support phone lines. You may not be able to contact us via phone.

This is being investigated, and we will update this status page periodically until resolved.

We're sorry for the inconvenience. You can still contact support via the Toll Free system, our ticket system, by email, and via LiveChat support at our website (https://www.hostpapa.com).

28th October 2021

Basic Email Papamail connectivity issues

FIXED: Oct/29/2021 12:06 AM EST

Our Engineering team has deployed a fix and services should be accessible again. If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.

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INVESTIGATING: Oct/28/2021 11:40 PM EST

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. We will provide updates as they are made available.

We sincerely apologize for the inconvenience caused. We appreciate your patience and understanding while it is being resolved.

Reseller Hosting r130 - Intermittent Network Connection Issues

FIXED: Oct/28/2021 09:15 PM EST

The connection issues have been resolved and everything is operating as normal. Thank you again for your patience!

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.

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INVESTIGATING: Oct/28/2021 09:00 PM EST

The connection issues with R130 have re-occurred. Our Server Admins are already in contact with our datacenter and working to resolve this as quickly as possible.

We apologize for the inconvenience caused and we will provide updates as they are made available. Thank you for your patience and understanding.

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FIXED: Oct/28/2021 05:00 PM EST

The connection issues have been resolved and everything is operating as normal. Thank you again for your patience!

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.


INVESTIGATING: Oct/28/2021 03:30 PM EST

Server R130 is currently experiencing intermittent network connection issues. Our Server Health team is in contact with our datacenter and working to resolve this as quickly as possible.

We do apologize for any inconvenience and will post further updates here as available. Thank you for your patience.

27th October 2021

No incidents reported

26th October 2021

No incidents reported