Some systems are experiencing issues

Past Incidents

6th March 2021

No incidents reported

5th March 2021

Intermittent Connectivity Issues (multiple servers)

FIXED 2 PM EST

The server health team has performed emergency maintenance and the servers are functioning normally at this time.

If you continue to experience any issues, please contact our support team.

Thank you for your patience.


Some servers are experiencing intermittent connectivity at this time. Our Server Health team is already aware and investigating the issue.

Further updates will be posted here. Any intermittent issues should resolve relatively quickly, but can come back again until the primary issue is resolved.

Thank you for your patience and cooperation in regards to troubleshooting this issue.

4th March 2021

LiveChat Support System LiveChat Support Issues

FIXED 11:40 PM EST

The issue with our Live Chat Support has been resolved.

We are sorry for the inconvenience, and we appreciate your patience in this matter.


Our support team access to LiveChat is limited at this time. As a result you may notice longer delays attempting to connect to LiveChat support at this time.

Our team continues to investigate and troubleshoot the issue. Thank you for your patience and cooperation in regards to troubleshooting this issue.

Further updates will be posted here.