Some systems are experiencing issues

Past Incidents

19th November 2021

Web Hosting HP314 - Server Load Issues

FIXED: Nov/19/2021 08:00 PM EST

Our Server Engineers have applied a fix and services should be accessible again. We are currently monitoring the stability of the server at this time.

If you are still experiencing any errors with your services, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.

=======================================

INVESTIGATING: Nov/19/2021 06:30 PM EST

We are experiencing high load issues that may affect the ability of clients to access websites and email on server hp314.

This is being investigated by our Server Health team and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this has caused.

Thank you for your patience and cooperation regarding troubleshooting this issue. We will post further updates on this page until the issue is resolved.

18th November 2021

No incidents reported

17th November 2021

HostPapa Dashboard HP Dashboard and Ticketing System Issues

FIXED: Nov/17/2021 05:10 AM EST

The issue with Dashboard has been fixed. Access to accounts should be working now. If you are still experiencing any issues, feel free to contact our Support team anytime, https://www.hostpapa.com/about-hostpapa/contact/

We appreciate your patience in this matter.


INVESTIGATING: Nov/17/2021 05:00 AM EST

We are experiencing some issues with accessibility on our Dashboard. This is being looked into and our System engineers are working to resolve it immediately.

More updates will be posted as they are available. Sorry for the inconvenience and thank you for your understanding.

16th November 2021

Basic Email Papamail Inbound/Outbound issues

FIXED: Nov/16/2021 04:00 PM EST

Our Engineering team has deployed a fix and papamail should be accessible again. If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.


INVESTIGATING: Nov/16/2021 06:30 AM EST

We are currently experiencing an issue hosted email affecting mail.papamail.net for inbound/outbound emails, users experience the following error message “4.7.1 Service unavailable - try again later”. Our engineering team is aware and currently investigating the issue. We will provide an update as soon as we have more information. We thank you for your patience.