All systems are operational

Past Incidents

31st May 2021

Web Hosting Server Maintenance - HP309

COMPLETE: 01:20 PM EST

The maintenance has been completed successfully at this time.

Thank you for your understanding and cooperation.


SERVER MAINTENANCE: 1PM EST

Our Server Health team is handling the maintenance on server HP309 at this time, and we will post more updates as soon as they are available.

Thank you for your understanding and cooperation.

30th May 2021

HP295 - Server Issues

COMPLETE: 01/06/2021 03:10 AM EST

The issue has been resolved and HP295 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at www.hostpapa.com .


UPDATE: 01/06/2021 02:00 AM EST

MySQL is running at this time while our server health team continues the restoration of the database tables.

Thank you for your continued patience and cooperation in regards to troubleshooting this issue.


UPDATE:

Our Server Admins are still working on the restoration of the affected databases. Further updates will be posted once made available.

We apologize again for the inconvenience caused. Thank you for your patience and cooperation.


UPDATE: 6:30 PM EST

We are still working to restore all the affected databases. More updates will be posted as soon as possible.

Thank you for your patience and cooperation.


IDENTIFIED: 31/04/2021 07:45 AM EST

MySQL is back online for HP295 for some clients at this time. Restorations of affected databases is still ongoing. We will post another update when they are completed.

You may still see "Error establishing a database connection" warnings on websites hosted on this server. This is due to corruptions that occurred during the main outage.

Our team continues to work on restoring these connections. Thank you for your patience and cooperation in regards to troubleshooting this issue.


HP295 is experiencing an issue that may affect the ability of clients to access the websites hosted on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regard to troubleshooting this issue. We will post further updates on this page until the issue is resolved.

29th May 2021

No incidents reported

28th May 2021

Advanced Email Basic/Advanced Email Migration Issues

UPDATE: 06/01/2021 1:20 AM EST

Our Email Specialists have applied a fix and the email migration is now working. We are still monitoring it for a few hours to make sure that everything is working fine and stable.

Thank you for your patience and cooperation on the matter.


UPDATE: 11:30 PM EST

Our Email Specialists are still working on the fix as soon as possible. Further updates will be provided once made available.

We are sorry for the inconvenience and Thank you for your patience and cooperation.


UPDATE: 6:30 PM EST

We are still working to solve this email migration issue. More updates will be posted as soon as possible.

Thank you for your patience and cooperation.


INVESTIGATING: 28/05/2021 20:00 EST

At this time we are unable to perform migrations on our Basic and Advanced HostPapa Dedicated Email accounts. Our Email specialists are aware of the issue and working on it at this time.

Further updates will be posted here.

Web Hosting Emergency Maintenance - HP257 and h259

12:45 PM EST

The maintenance has been completed and servers HP257 and HP259 are operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at www.hostpapa.com .

Thank you for your patience and cooperation.


11:50 AM EST

The servers HP257 and HP259 require immediate emergency maintenance at this time. Our Server Health team is working on it, and we will post more updates as soon as they are available.

Thank you for your patience and cooperation.