All systems are operational

Past Incidents

5th September 2024

Basic Email Papamail - Webmail Login Issue

INVESTIGATING - SEP/05/2024 - 11:45 AM EDT

We are currently experiencing intermittent issues with Papamail. As a result, some customers may encounter difficulties logging in or accessing webmail at mail.papamail.net.

We are actively investigating the issue and will provide an update as soon as more information becomes available.

VPS Hosting VPS - Intermittent connectivity issues

INVESTIGATING: SEP/05/2024 - 11:20 AM EDT

We are currently experiencing intermittent network connection issues affecting multiple Virtual Private Servers (VPSs). Our Server Health team is actively collaborating with our datacenter to resolve this issue as swiftly as possible.

We apologize for any inconvenience this may cause and will provide further updates here as they become available. Thank you for your patience.

COMPLETE: SEP/09/2024 - 07:30 PM EDT

We are glad to announce that our Server Health Team implemented appropriate measures to rectify the intermittent network connection issues affecting multiple Virtual Private Servers (VPSs). Our Server Health team is closely monitoring 3 accounts with their MySQL performance, nonetheless, the maintenance was completed for all affected servers.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: SEP/06/2024 - 4:00 PM EDT

A few servers are being worked on at the moment. The majority of the servers should be up and running right now, but we'll inform here when 100% are solved.

If you have any questions or need immediate assistance, do not hesitate to reach out to our support. Thanks for your patience!

UPDATE: SEP/06/2024 - 7:00 AM EST

Our Server Health team is actively working to resolve these issues while seeking a permanent solution for the remaining servers. They are being resolved one by one

We apologize for any inconvenience this may cause and are committed to assisting you via Phone, Email, or Live Chat.

UPDATE: SEP/06/2024 - 4:00 AM EST

We have resolved the majority of the issues affecting VPS. However, some VPSs are still experiencing issues, our Server Health team is actively working to resolve these issues while seeking a permanent solution.

We apologize for any inconvenience this may cause and are committed to assisting you via Phone, Email, or Live Chat.

UPDATE: SEP/05/2024 - 6:30 PM EDT

We have resolved the majority of the issues affecting VPSs. However, some VPSs are still experiencing error 502 when accessing WHM. Our team is diligently working to address these remaining issues.

We appreciate your continued patience and will provide further updates as soon as possible.

UPDATE: SEP/05/2024 - 1:30 PM EDT

We are still receiving reports of connection issues. Our Server Health team is actively working to resolve these issues while seeking a permanent solution.

We apologize for any inconvenience this may cause and are committed to assisting you via Phone, Email, or Live Chat.

Web Hosting MULTIPLE SERVERS - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: SEP/05/2024 - 01:58 AM EST

Servers sh-cp2-mx.yyz2, sh-cp2-us.yyz2, sh-cp4.yyz2, sh-cp5.yyz2, and sh-cp7.yyz2 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: Sep/05/2024 - 03:00 AM EST

The emergency Maintenance has been completed, sh-cp2-mx.yyz2, sh-cp2-us.yyz2, sh-cp4.yyz2, sh-cp5.yyz2, and sh-cp7.yyz2 are back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.


UPDATE: 05/SEP/2024 2:50 AM EST

sh-cp2-mx.yyz2, sh-cp4.yyz2, sh-cp5.yyz2 have completed their maintenance and are operational

Servers sh-cp2-us.yyz2 and sh-cp7.yyz2 are still under emergency maintenance. The servers might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

UPDATE: 05/SEP/2024 2:40 AM EST

sh-cp2-mx.yyz2, sh-cp4.yyz2 have completed their maintenance and are operational

Servers sh-cp2-us.yyz2, sh-cp5.yyz2, and sh-cp7.yyz2 are still under emergency maintenance. The servers might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

UPDATE: 05/SEP/2024 2:15 AM EST

sh-cp2-mx.yyz2 maintenance has been completed

Servers sh-cp2-us.yyz2, sh-cp4.yyz2, sh-cp5.yyz2, and sh-cp7.yyz2 are still under emergency maintenance. The servers might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

4th September 2024

No incidents reported

3rd September 2024

Web Hosting sh-cp3.yyz2 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: SEP/03/2024 - 01:32 AM EST

Server sh-cp3.yyz2 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting sh-cp2.yyz2 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: SEP/03/2024 - 01:18 AM EST

Server sh-cp2.yyz2 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting sh-cp1.yyz2 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: SEP/03/2024 - 01:05 AM EST

Server sh-cp1.yyz2 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

2nd September 2024

Web Hosting sh-cp1-eu.yyz2 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: SEP/02/2024 - 10:25 PM EST

Server sh-cp1-eu.yyz2 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting sh-cp1.dub1 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: SEP/02/2024 - 10:05 PM EST

Server sh-cp1.dub1 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting sh-cp4.buf1 / sh-cp9.buf1 - Emergency Maintenance

EMERGENCY MAINTENANCE: SEP/02/2024 - 5:25 PM EDT

Servers sh-cp4.buf1 and sh-cp9.buf1 will be undergoing emergency maintenance, the servers might be rebooted multiple times during this and services wouldn't be available.

We sincerely apologize for any inconvenience caused and we appreciate your patience.

Web Hosting res-cp1.buf1 - Emergency Reboot

EMERGENCY REBOOT: SEP/02/2024 - 4:40 PM EDT

Server res-cp1.buf1 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

LiveChat Support System LiveChat System is experiencing issues

RESOLVED: AUG/02/2024 - 11:00 AM

A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience caused by this issue.


INVESTIGATING: AUG/02/2024 - 9:20 AM

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

Web Hosting sh-cp1-us.yyz2 Emergency maintenance

RESOLVED: Sep/02/2024 - 02:15 AM EST

The emergency Maintenance has been completed and sh-cp1-us.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.


EMERGENCY MAINTENANCE: SEP/02/2024 -2:05 AM EST

Server sh-cp1-us.yyz2 will be undergoing emergency maintenance, the server might be rebooted multiple times during this and services wouldn't be available.

We sincerely apologize for any inconvenience caused and we appreciate your patience.

Web Hosting sh-cp1-mx.yyz2 - Emergenccy maintenance

EMERGENCY MAINTENANCE: SEP/02/2024 - 01:50 AM EST

Server sh-cp1-mx.yyz2 will be undergoing emergency maintenance, the server might be rebooted multiple times during this and services wouldn't be available.

We sincerely apologize for any inconvenience caused and we appreciate your patience.