All systems are operational

Past Incidents

5th August 2024

Web Hosting HP246 - Emergency Maintenance

EMERGENCY MAINTENANCE: Aug/05/2024 - 5:55 PM EDT

Server HP246 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: AUG/05/2024 - 6:03 PM EST

The emergency maintenance has been completed and the server HP246 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please get in touch with our support team via LiveChat, Phone, or Email/Support Ticket
Web Hosting Multiple Servers - Networking Issues

INVESTIGATING: Aug/05/2024 - 1:30 PM EDT

We are currently experiencing network connectivity issues affecting multiple servers, including shared, reseller, and VPS servers. This may cause slowness in various services.

Our Server Health team has identified the issue and is working to resolve it as quickly as possible.

We sincerely apologize for any inconvenience caused and will post further updates on this page.

RESOLVED: Aug/05/2024 - 3:00 PM EDT

We are pleased to inform you that the issue has been fully resolved. All services are now operating normally.

Thank you for your patience and understanding. If you experience any further issues, please do not hesitate to contact our support team.

UPDATE: Aug/05/2024 - 2:00 PM EDT

We regret to inform you that the issue has not been fully resolved yet. Our team is actively working to address the problem and restore full functionality as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be posted on this page.

4th August 2024

No incidents reported

3rd August 2024

No incidents reported

2nd August 2024

Web Hosting Emails Issue - Multiple Servers

IDENTIFIED: Aug/02/2024 - 2:15 PM EDT

Our Engineering team identified an issue with the mail provider where customers are getting different errors.

We are currently working on the issue and looking for a permanent fix.

We sincerely apologize for the inconvenience this might be causing on your side.

We will post further updates once available.

RESOLVED: Aug/03/2024 - 12:00 PM EDT

We are pleased to inform you that the issue affecting web hosting emails across multiple servers has been resolved. Our Engineering and Server Health Teams have worked diligently to identify and implement a permanent fix.

We sincerely apologize for the long time without an update and for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any further questions or need assistance, please do not hesitate to contact our 24/7 support team.

Thank you for your continued support.

INVESTIGATING: Aug/02/2024 - 09:45 PM EDT

Due to recently reported cases, we are reinvestigating this email incident affecting all servers. Our Server Health Team is diligently working to identify the root cause and implement a permanent fix.

This issue may cause disruptions in email sending and receiving for some users.

We sincerely apologize for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please contact our support team.

Thank you for your comprehension and continued support.

UPDATE: Aug/02/2024 - 09:15 PM EST

After a thorough investigation, MailChannels Support identified that numerous IP addresses are currently blocked in the RBL spam-fighting tool due to spamming reputation. HostPapa’s MailChannels detects and blocks emails linked to these IP addresses known for spamming.

Currently, there is no known blocking issue from the HostPapa side. Please contact the intended recipient to check and resolve the issue with their email provider. For further information, please visit: https://check.spamhaus.org/returnc/vol/204.44.192.78/

If you have any questions or issues, please contact our 24/7 support team.

INVESTIGATING: Aug/02/2024 - 6:00 PM EDT

We are still investigating the cause of a temporary SMTP block affecting our services. Our Server Health Team is diligently working to identify the root cause and implement a permanent fix.

This issue may cause disruptions in email sending and receiving for some users.

We sincerely apologize for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please contact our support team.

Thank you for your comprehension and continued support.
Web Hosting k100 - Emergency Maintenance

EMERGENCY MAINTENANCE: Aug/02/2024 - 12:20 PM EST

Server k100 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: Aug/02/2024 - 12:50 PM EST

The emergency maintenance has been completed and the server sh-cp4.buf1 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.