Some systems are experiencing issues.
-
-
Web Hosting
Shared Webhosting: Essentials, Growth, Premium, Elite
OperationalLast updated 2026-09-29 13:46:47 -
Managed WordPress Hosting
Managed WordPress Hosting: Launch, Launch Plus, Launch Pro
OperationalLast updated 2026-06-30 07:17:10 -
Optimized WordPress Web Hosting
Optimized WordPress Web Hosting: WP Start, WP Plus, WP Pro, WP Ultra
OperationalLast updated 2026-06-30 07:17:56 -
Reseller Hosting
Reseller Hosting: Bronze, Silver, Gold, Platinum, Titanium
OperationalLast updated 2026-06-30 07:18:20 -
VPS Hosting
VPS Hosting: Lite, Start, Progress, Achieve, Excel, Triumph
OperationalLast updated 2026-09-29 01:43:08 -
Dedicated Hosting
Dedicated Hosting: Spark, Pulse, Drive, Surge, Ignite
OperationalLast updated 2026-06-30 07:22:00 -
Domain Registration
Domain Registration: Domain Registration Status for all TLDs
OperationalLast updated 2026-06-30 07:21:13
-
-
-
Advanced / Basic Email
OperationalLast updated 2026-08-28 13:03:12 -
Google Workspace
OperationalLast updated 2026-08-12 15:48:47 -
Microsoft 365
OperationalLast updated 2026-08-12 15:48:46
-
-
-
HostPapa Dashboard
Dashboard Accessibility Issue : September 27 2026 at 5:00AM EST We are currently investigating reports of slow loading times and intermittent accessibility issues with the main Dashboard. Our engineering team is working to identify the root cause.
OperationalLast updated 2026-09-27 10:31:41 -
LiveChat Support System
OperationalLast updated 2026-06-30 07:26:21 -
Phone Support System
OperationalLast updated 2026-06-30 07:26:35 -
Ticket Support System
OperationalLast updated 2026-06-30 07:26:49
-
Recent incidents
HostPapa Managed infrastructure has been patched
We have successfully applied updates across the fleet:
- Shared Hosting & Reseller Servers: 100% patched to secure PHP versions.
- Managed VPS / Dedicated Servers: Fully patched where our team had normal administrative access.
- Managed WordPress: 100% patched to secure PHP versions higher than 7.3
Due to the recently identified security vulnerabilities CVE-2026-109618 and CVE-2026-109619 affecting PHP web deployments, we have applied the necessary security updates to protect our managed infrastructure. More details in the following article:
https://www.hostpapa.com/knowledgebase/php-critical-security-release-october-2026/
Fixed
3 days ago ·The emergency maintenance has been completed, and the issue affecting server has been resolved. Services on the server are now fully operational and accessible.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
We are currently performing emergency maintenance on sh-cp2-uk.yyz2. As a result, some or all services may be temporarily inaccessible.
Our engineering team is actively working to restore services as quickly as possible. Updates will be posted here.
We sincerely apologize for the inconvenience and appreciate your patience while we work to bring everything back online.
We identified that an unauthorized party accessed a data system HostPapa uses for internal reporting, beginning on or around October 15, 2026. An unauthorized party had access to a list of HostPapa customer accounts that include names, company names, email addresses, phone numbers, city, country and account status. Based on our investigation so far, the customer information downloaded in bulk in this incident does not include account passwords or full payment card numbers.
We've removed the access, secured the affected systems and are investigating with an independent forensic firm. We're emailing affected customers directly.
Service status: Your HostPapa website, email, server, and associated services have not been impacted.
What you should do now: Be cautious with unexpected emails, texts, calls or invoices about your HostPapa account. Don't click links in them; type https://hostpapa.com into your browser instead.
Watch for suspicious messages: We'll never ask for your password, two-factor codes or full card number by email, text, chat or phone.
FIXED: Oct/18/2026: 10:00pm
The payment gateway issue has been resolved, and payments and new orders should now be processing normally.
If you continue to experience any difficulties with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket so we can assist you.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to resolve this issue.
Unfortunately, we are currently experiencing difficulties with our payment gateway, which may prevent some customers from completing payments or placing new orders.
If you are experiencing issues with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket and we’ll be happy to assist you.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
UPDATE -03:43AM-
sh-cp4-uk.yyz2 is now fixed, all data, (emails, website and database) are now active.
We are currently performing emergency maintenance on sh-cp4-uk.yyz2. As a result, some or all services may be temporarily inaccessible.
Our engineering team is actively working to restore services as quickly as possible. Updates will be posted here.
We sincerely apologize for the inconvenience and appreciate your patience while we work to bring everything back online.
Fixed
2 weeks ago ·FIXED: OCT/09/2026 01:10 AM
The emergency maintenance is complete and servers are back online. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
EMERGENCY MAINTENANCE: OCT/09/2026 - 12:54 AM EST
We are currently performing emergency maintenance on multiple DUB1 servers to ensure continued stability and reliability of our services.
Our engineering team is actively monitoring the situation and working to restore full service as quickly and safely as possible.
Further updates will be provided as soon as they become available.
FIXED: 10/07/2026 09:10AM
The emergency maintenance is complete and Windows Servers are back online. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Emergency maintenance is currently underway on our Windows Servers
During this period, services hosted on the server may experience intermittent disruptions or temporary unavailability.
Our engineering team is actively working to complete the required maintenance and restore all services to normal operation as soon as possible.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
Fixed
3 weeks ago ·The emergency maintenance in our LAX2 data center has been completed. The affected shared hosting servers are back online, and services have been restored to normal operation.
Our engineering team will continue to monitor the affected systems to ensure they remain stable. If you are still experiencing an issue with your service, please contact our support team so we can investigate.
We sincerely apologize for the disruption and appreciate your patience while we worked to resolve it.
Emergency maintenance is currently underway on these servers: sh-cp2, sh-cp22, sh-cp4 , sh-cp28, sh-cp30, sh-cp3, sh-cp1, sh-cp33, sh-cp9, sh-cp17, sh-cp27, sh-cp29, sh-cp16, sh-cp5
During this period, services hosted on those servers may experience intermittent disruptions or temporary unavailability.
Our engineering team is actively working to complete the required maintenance and restore all services to normal operation as soon as possible.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
Fixed
3 weeks ago ·The emergency maintenance on the affected servers is officially complete, and all affected services have been fully restored to normal operations. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Thank you for your patience and understanding during this downtime.
Emergency maintenance is currently underway on these servers: sh-cp2, sh-cp22, sh-cp4 , sh-cp28, sh-cp30, sh-cp3, sh-cp1, sh-cp33, sh-cp9, sh-cp17, sh-cp27, sh-cp29, sh-cp16, sh-cp5, and multiple VPS servers.
During this period, services hosted on those servers may experience intermittent disruptions or temporary unavailability.
Our engineering team is actively working to complete the required maintenance and restore all services to normal operation as soon as possible.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
Fixed
1 month ago ·Dashboard Accessibility Issue : September 27 2026 at 10:00AM EST
Hostpapa Dashboard is now up and running.
We are currently investigating reports of accessibility issues affecting the main Dashboard.
Our engineering team is working to identify the root cause in order to restore the accessibility as soon as possible.
We sincerely apologize for this disruption to your workflow and will provide further updates here as soon as more information becomes available.