COMPLETED: FEB/03/2026 - 12:35 PM EST
The maintenance has been completed, but we are still monitoring the servers to ensure their stability. For further assistance related to this, kindly reach out to us via our Livechat or phone support.
We apologize for any inconvenience caused.
UPDATE – FEB/03/2026 – 10:55 AM EST
Shared and Reseller hosting services have now been fully restored and are operating normally.
Our engineering team is continuing to work on the remaining impact and is actively bringing customer VPS services back online as quickly and safely as possible. Progress is ongoing, and systems are being restored in stages.
We appreciate your patience and understanding while we complete this work.
Further updates will be provided as more information becomes available.
UPDATE – FEB/03/2026 – 09:30 AM EST
Our engineers are actively working to reestablish services and restore all affected systems to normal operation. Progress is being made, and we are closely monitoring the situation.
Further updates will be provided as soon as more information becomes available. Thank you for your continued patience and understanding.
EMERGENCY MAINTENANCE : FEB/03/2026 - 07:30 AM EST
We are currently performing emergency maintenance on multiple servers in our YYZ2 DC to ensure continued stability and reliability of our services.
Our engineering team is actively monitoring the situation and working to restore full service as quickly and safely as possible. Further updates will be provided as soon as they become available.
We sincerely apologize for any disruption this may cause and truly appreciate your patience and understanding.
INVESTIGATING: FEB/02/2026 - 07:54 PM EST
Our Server Health team is currently investigating performance issues affecting server sh-cp5-au. The issue is specifically related to the MySQL database server.
Our team is actively and diligently working to identify the root cause and implement a resolution.
We are committed to restoring full performance as quickly as possible and will post the next update as soon as new information is available.
EMERGENCY MAINTENANCE: FEB/01/2026 - 11:38 PM EST
Server res-cp4-au.yyz2 is undergoing maintenance, so its services may be affected and become inaccessible.
Further updates will be posted here. Any inquiries related to this, kindly reach out to us via LiveChat or Phone.
EMERGENCY MAINTENANCE – FEB/01/2026 – 3:45 PM
Reseller servers’ outbound mail services are currently undergoing emergency maintenance. During this time, outbound emails may be delayed or temporarily inaccessible.
Our engineering team is actively working to resolve the issue as quickly as possible.
We appreciate your patience while we work on restoring full service.
Further updates will be posted here.
EMERGENCY MAINTENANCE : FEB/01/2026 - 10:00 AM EST
We are currently performing emergency maintenance on our LAX2 servers to ensure continued stability and reliability of our services.
Our engineering team is actively monitoring the situation and working to restore full service as quickly and safely as possible. Further updates will be provided as soon as they become available.
We sincerely apologize for any disruption this may cause and truly appreciate your patience and understanding.
RESOLVED: FEB/01/2026 - 10:29 PM EST
The emergency maintenance on LAX2 servers is complete, and we are glad to announce that the servers are back online. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Shared hosting services on the LAX2 servers have now been restored and should be operating normally.
Our team is currently continuing work on VPS services to ensure full stability across all affected systems. Some VPS instances may still experience intermittent availability during this process.
We are closely monitoring the situation and will provide further updates as progress continues.
Thank you for your patience and understanding while we complete the remaining work.
EMERGENCY MAINTENANCE: FEB/01/2026 - 09:00 AM EST
Server RES-CP1-AU.YYZ2 is undergoing maintenance, so its services may be affected and become inaccessible.
Further updates will be posted here. Any inquiries related to this, kindly reach us via LiveChat or Phone.
Our engineering team is currently performing maintenance on the HostPapa Dashboard.
During this time, Dashboard features may be temporarily unavailable or delayed.
We appreciate your patience while we complete this aintenance and restore full functionality.
Further updates will be posted here.
EMERGENCY MAINTENANCE: JAN/31/2026 - 11:05 AM EST
Our Server Health team is currently investigating performance issues affecting server S144.
The issue is specifically related to the MySQL database server.
Our team is actively and diligently working to identify the root cause and implement a resolution.
We are committed to restoring full performance as quickly as possible and will post the next update as soon as new information is available.