Past Incidents

INVESTIGATING: JUL/03/2026 06:50 AM EST

We are currently investigating the issue preventing users from configuring their email clients on iOS and MacOS.

Our Engineering team is actively working on identifying the root cause and implementing a fix as quickly as possible. At this time, the issue remains ongoing.

We sincerely apologize for the inconvenience caused and appreciate your continued patience. We will provide further updates as soon as more information becomes available.

UPDATE: JUL/02/2026 - 10:37 PM EST

Our Email Engineering team confirmed that our email servers are fully operational.

Recent email access issues are specifically isolated to certain versions of iOS. If you are experiencing disruptions on an Apple device, we recommend contacting Apple Support for further assistance with your operating system.

For continued access, please use our webmail platform: https://mail.papamail.net/

We sincerely appreciate your ongoing patience, cooperation, and understanding. We will provide an update if we have additional information.

INVESTIGATING: JUL/02/2026 03:50 PM EST

We are still investigating the issue preventing users from configuring their email clients.

Our Engineering team is actively working on identifying the root cause and implementing a fix as quickly as possible. At this time, the issue remains ongoing.

We sincerely apologize for the inconvenience caused and appreciate your continued patience. We will provide further updates as soon as more information becomes available.

RESOLVED: JUL/01/2026 - 10:00 PM EST

Our engineering team identified the root cause and successfully implemented a permanent fix. All email services are now functioning normally. We are actively monitoring our systems to ensure continued stability. Thank you for your patience and understanding while we worked to resolve this issue.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.